SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Hi, my child safe is not working and indeed my AS isn't Virgin. Tried every browser, device, incognito mode etc. on 26-08-2022 16:41. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Manage Your Account. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Tried turn off and in again but didn't - 5415999. I've just signed up with Virgin Media and singing in to my account has been nothing but a. 1. Hi Travis, Since last Monday, the child/web safe has stopped again. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. thank you for steering me in the right direction with the forum. Please,. com, @ntlworld. Problems in the last 24 hours. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Just sign into My Virgin Media and. Networking and WiFi. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. Staying safe online with Virgin Media Web Safe. Enter your credentials and press OK to log into the router settings menu. Account - Cable. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. uk and @virgin. £8p/m extra or included with Gig1 or Volt. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. QuickStart, set up and connections. By default Web Safe blocks access to VPN sites. Go to Account settings, then Account details b. Browse Virgin Media Virgin Media Community. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. And as you needed to choose whether to switch Web Safe. Re: Web safe settings not working. All its engineers are on our doorstep here in Essex. 1. I have the same issues. 0 Kudos Reply. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Virgin Mobile. Post Reply Preview Exit Preview. Sign in . Had a new Hub 5 yesterday to so say solve connection issues. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 168. Hi my child safe is on but no sites are getting blocked. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. OpenDNS provide instructions here :. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. See for more details. Stay safe online. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Post a question. 1. However, adult sites are not blocked. Options. My Virgin Media App. Click on Manage Web Safe. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. 4. Apply the Public DNS to the computer / device / your own Router i. com nslookup protonvpn. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Virgin Media: Web Safe. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. I just got a URL from the IT team for the VPN. Stay safe online. Tried switching off and on, pin hole reset. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. 1. This is both logging in via web browser and mail app on her. 2. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Learn how you can change Web Safe settings to turn Child Safe off. Switched On Families. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Hi chg194 . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. At this time we aware of the problem and working on repairing this feature. Many thanks. 168. Installed Web Safe on Mac. Web safe Child does not work Virgin Router. Introducing 1. We would like to show you a description here but the site won’t allow us. Kain_W. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. 0. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. This includes restricting children from accessing inappropriate or adult content. It was easy to login into my virgin media account and change the settings. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. What to do?Hi, I contacted VM twice. For fraudulent e-mails, forward to phishing@virginmedia. . If you’ve. This problem has been running for over 2 months now. See. Networking and WiFi. . Networking and WiFi. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Stay safe online. I used to enable it for many years. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. Networking and WiFi. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. Security matters. Regards, Steven_L. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. " This has been the same for 3 days now. QuickStart, set up and connections. SpeedWe would like to show you a description here but the site won’t allow us. Set Virus Safe to On ( on is normally ok for VPNs. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. uk and @virgin. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Reply. We created Web Safe for our customers to make browsing safety a no-brainer. Virgin Media; My Virgin Media; Shop; Help;. org (returns an SSL error), and ProtonVPN. Go to solution. Nothing that I can do, unfortunately, as I am not a VM employee. 4 weeks ago. I've flagged this with VM before and nothing happened. on 06-04-2023 07:40. . I have port 21 set up as a forward in my Hub 4. Login in the the Virgin Media online account and try the to enable websafe. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Please can you advise. Regards, Daniel. on 01-10-2022 16:28. 18-04-2022 18:13 - edited 18-04-2022 18:14. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 1. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. TV on the go. 1. 3. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Stay safe online. . The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. on 23-07-2023 22:16. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. Entertain me; Broadband Deals. Hello, I am having this problem too. My Virgin Media App. I have an issue with my additional Virgin web email account. We would like to show you a description here but the site won’t allow us. Help forum. If it’s not a technical issue you need help with then we’re here to support you on. The disaster is that i have called the customer services for. Parental Controls and select the setting to “off” to disable parental controls. Hey @DavidCalla,. Mobile Your Account. I advise that. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. Great to hear that this is now working, be sure to keep us updated with how you get on. Direct from Virgins help pages. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Thank you for your post. 0 KudosThanks for the quick reply. 1. not the VM Hub. To confirm Web Safe is working try going to. I would be happy to take a further look into this for you but would need to confirm a few detai. I am sorry to hear you have been unable to make any changes to web safe. Security matters. Networking and WiFi. Please look out for. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 1. Changing network settings to use any Public DNS should re-gain full access for the. Go to solution. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. 1. 1 or whatever else you like. Manage Your Account. * Call costs may vary. Manage Your Account. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. All devices would need to be re-connected to the WiFi. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Stream from Virgin Media. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. Virgin Media Community. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Do NOT visit the link included in the mails or response Email 1 VIR. Virgin TV 360. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. Web safe provides ultimate protection when using the internet. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. 4. Yes still not working. This is a known issue and our teams are working on a fix. Networking and WiFi. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Stay safe online. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. com (blocked by Web Safe), bestvpn. Thank you for your post and welcome to our community. No there is not; technically not possible. Registration is fast, simple and absolutely free so please join our community. SpeedQuickStart, set up and connections. Security matters. 168. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Networking and WiFi. 1. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. com). If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. SpeedHave just realised that websafe is not working. Staying safe online with Virgin Media Web Safe. Try computers with Cisco’s OpenDNS using 208. uk, which will give you a rough idea on if it's a single ISP in the UK that's. org. Anyway, I recently moved house (August) and kept the same package. Have not changed anything at our end. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Click: Settings. Stay safe online. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. 8) and CloudFlare (1. However, it seems to have stopped since a few days ago. If the problem persist post back here to have issue flagged to the forum team. Email not working. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 100 and 194. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. That is very good since the country is not a member of any signal intelligence alliances. This means the Hub is in modem mode and won’t be sharing WiFi. Thank you for your post and welcome to our community. 1. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. A new secure password will be generated for you. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. We would like to show you a description here but the site won’t allow us. 1 for Families |. 1 site and checking AS Name value says Virgin Media and it does. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. on 03-11-2022 16:13. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. " I cannot fix this. It shows that it is ‘on’ but doesn’t block any websites at all. Stay safe online. That is very good since the country is not a member of any signal intelligence alliances. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. ExpressVPN. Reconnect your VPN if necessary. Open an internet browser and type in the Virgin Media IP address: 192. Unlike some posts here, I want Child Safe to work. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. Forum; Apps. Options. Lee_R. 9. Abdelmonem. websafe page unable to load. icon on the upper-left edge of your screen. Account - Mobile. 168. Reply. Check service status. Manage Your Account. Account - Mobile. Web Safe is an optional setting that does DNS based filtering. Web Safe turned off but still blocking websites. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. Good luck. Click here to view more details on content filters from Virgin Media’s Web Safe. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. It has previously said that all emails were "safe and secure". in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. 1. I have just had VM broadband installed. Switched On Families. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Child safe is on under account settings -> online security. The service status page is now working, with the following message. What do the colours mean? Yellow. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. If it was a scam, they will be able to help and protect you from falling victim to fraud. Same message - 5104291. VM will not dispatch any technicians while an area fault exists. The disaster is that i have called the customer services for. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 'Frustrating' The firm operates several email services including @virginmedia. Introducing 1. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. What to do if Virgin Media Web Safe isn't working. For some customers the Web Safe adjustments are not functioning. Security matters. Yes, you are right, technically Virgin Media could apply any "other" traffic management. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. Solved: Hi, I can't seem to turn on Web Safe. Toggle the button next to Child Safe option to turn it Off. Select “Firewall”. 8. Its features include firewall, parental control, ad blocker, identity theft protection and. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Networking and WiFi. Settings. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Cables all ok. QuickStart, set up and connections. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Further exclusions & legal stuff apply. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Virgin. At least 30Mbps download speeds in every room or £100 one-off credit. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. If you haven’t changed your password, the default one is placed on the bottom of the router. I tried to connect with configure router to use Virgin Media DNS at 194. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Tuning in. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. I deleted the forward and recreated it, and it started working again. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Web Safe: Web Safe will not automatically be set to on. Options. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. My Virgin Media. 8. 1. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. Check that childsafe is enabled on your Virgin Media account. 123. Was told that an engineer would come out, look at the sockets and do the switchover. Virgin Media Community. Try a different DNS to confirm access which should bypass VM web safe. Register or sign. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Once logged in, select ‘My apps’ tab’. It is showing as switched on, but nothing is being blocked. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. I checked the DNS entries for NordVPN. This is my first post here as I normally find a solution to my problems or manage to work them out myself. Stay safe online. Stay safe online. 50 per month. You could also try a tracert via VM to see if it hangs. BTW is there a reason why you are access the old site page for Web Safe?. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses.